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Frequently Asked Questions
Found 59 results
1、What types of solar modules are supported?
Modules and placement directions are uniform for full or half cells, busbar 2/3/4/5/6/mbb, cell type m2/g1/m4/m6/m10/g12, and cell number of 60 or 72pcs. For more information https://www.kwunphi.com/kwun/supported-module you can log in to view the types of supported components.
2、What are the restrictions and requirements for the surrounding environment of solar strings?
B33h requires solar string scenarios with a slope of less than or equal to 20 ° (dry brushing) or 15 ° (water washing),
3、What should be noted about the multi line mbb type of solar string?
1. The default size of mbb components is m6 (166mm), and the scene type can be customized through the app. Four common mbb battery cell sizes can be set, including m4 (162mm), m6 (166mm), m10 (182mm), and g12 (210mm).
4、What are the differences in usage between full and half panel solar strings?
The factory default setting is full component mode. If used in a half component scenario, the app custom mode needs to be used to set the half type component mode.
5、What is the cleaning efficiency?
The cleaning efficiency is influenced by different factors, such as component type, placement, string layout, and string inclination angle.
6、Can it be used on rainy days?
It can be used on rainy days, but please strictly refer to the rainfall level specified in the instruction manual for appropriate use.
7、How to clean components that have not been cleaned for a long time and have severe dust accumulation?
If dust turns into accumulated dust, cleaning media must be used, including but not limited to clean water, solvents, etc.
8、What should be done if obstacles such as walls and pipes are within 50cm of the top edge of the solar string?
Set the "group serial number limit" function through the app software to customize the first line of string (top) that is not cleaned. For specific operations, refer to the app user guide in the user manual.
9、What to do if the battery level is low during autonomous homework?
When the battery level is low during the autonomous operation process, the low-voltage return function is triggered, and the device will automatically enter the low-voltage return mode and return to the starting position.
10、Can it support breakpoint endurance function?
Breakpoint battery life is supported. When the job is interrupted, the device automatically saves the interrupted location, and when it starts up the next time, it will automatically skip the cleaned area by default, return to the position close to the location where the previous job was interrupted, and start cleaning.
11、What is the process of autonomous operation of the equipment?
The device is turned on at the corner of the string assembly, and is initialized after about 25 seconds. The startup button or app is remotely started, and after automatic or custom recognition of the scene is completed, it autonomously climbs up to the top of the solar string to start the first line of operation. When encountering an edge, it turns around and starts the second line of operation, until the entire string assembly is fully covered, and the endpoint is selected according to the parking mode.
12、Why can't the power button be pressed to turn on?
When the led indicator light and button indicator light remain off after turning on, check if the battery power is connected and if the battery level is sufficient.
13、Why can't the startup be completed even if the waiting time for startup exceeds 3 minutes?
1. Check if the tilt angle exceeds the requirements specified in the manual.
14、Is the initial position for autonomous homework arbitrarily selected?
1. It is necessary to ensure that the surface of the initial position components is clean to prevent the equipment from being unable to recognize the grid line characteristics of the components.
15、Under what circumstances can autonomous work be initiated?
1. Ensure that the initial position surface is clean;
16、Always stop at the initial position when starting autonomous homework?
If it is a 2bb scene, check if half mode is set, as there is no half 2bb scene, causing initialization to fail and unable to start.
17、Why is the autonomous homework process automatically interrupted?
If the device is interrupted due to inability to meet the autonomous operation conditions, you can log in to the app and select the corresponding device to enter the device details page, view the operation status prompt, and follow the prompt to query the corresponding problem and answer the abnormal situation, and further investigate the cause of the abnormal situation according to the working environment.
18、Does the device status display abnormal battery level?
1. Check if the battery is sufficient.
19、Is the device status showing abnormal communication with the pressure module?
Please contact after-sales service.
20、Device status display temperature module communication abnormality?
Please contact after-sales service.
21、Is the device status showing abnormal ultrasonic communication?
Please contact after-sales service.
22、Is the device status showing abnormal serial communication?
1. Check the ambient temperature and use the app to check if the device temperature is within the range of -20 ℃ to 45 ℃.
23、Is the device status showing camera abnormality?
1. Check the ambient temperature and use the app to check if the device temperature is within the range of -20 ℃ to 45 ℃.
24、Device status display shows abnormal central suction cup
When the central suction cup rises, check if there are any foreign objects obstructing the lifting of the central suction cup.
25、Device status display shows abnormal driving mileage
1. Check if there are any foreign objects obstructing the rotation of the wheels and causing an alarm.
26、The homework status display does not meet the initial initialization conditions
1. Check whether the tilt angle of the device exceeds the allowable range of ±20° due to irregular placement through the APP. 2. Check whether the anti-drop sensor data is abnormal red due to irregular placement on the component through the APP. 3. If there is no abnormality above, please contact after-sales.
27、Job status display initialization failed
1. Check if the placement and initialization positions of the components are in accordance with the user manual, and if the surface of the components is obstructing the grid lines.
28、The homework status shows abnormal slipping and lagging
1. Check if the surface of the track or solar panel is too smooth, resulting in low contact friction and slipping.
29、The job status shows that the path extraction is abnormal
1. Check if the surface of the initialization position component is obstructing the grid line.
30、Abnormal monitoring of rt on homework status display
1. Confirm through the app whether the device temperature exceeds the range of -20 ℃ and 45 ℃, or whether the cpu temperature exceeds 70 ℃.
31、Job status display suction cup reset timeout
1. Check if the suction cup is clean, if the screws are secure, and if there are any foreign objects on the component that cause adsorption failure.
32、The homework status shows that the turning adsorption timeout
1. Check whether the suction cup is clean, whether the screws are securely installed, and whether the equipment is parallel to the component plane. There should be no foreign objects that tilt the equipment and cause adsorption failure.
33、Abnormal edge fall prevention display in homework status
1. Check if there are foreign objects (severe dust and rain) blocking the anti fall sensor (ultrasonic sensor).
34、How to eliminate buzzer or autonomous operation alarm
Use the app to enter remote control mode or press the device start/standby button to clear the alarm
35、Why does the autonomous operation process of equipment lag and walk
1. Confirm through the app whether the device temperature exceeds the range of -20 ℃ and 45 ℃, or whether the cpu temperature exceeds 70 ℃.
36、Why does the roller brush not rotate during autonomous operation or remote control mode
1. Make sure to install the brush connector according to the limit prompts before powering on the device. 2. If there is no abnormality above, please contact after-sales.
37、What to do if there is still some dust on components with severe dust accumulation after the first dry brush cleaning
Set the cleaning task to multiple times through the app, and the device will automatically perform multiple cleaning tasks.
38、How to cancel breakpoint endurance
1. During the climbing process, press the start/standby button or the app remote standby to cancel the power off and battery life function.
39、How long does it take for the charger to charge
180min
40、How long can the battery last at full charge
B11L battery life 300min, B22L/B22H battery life 270min, B32L/B32H battery life 240min, B33H battery life 180min.
41、What is the full charge voltage of the battery
29. 4V
42、What to do if the power cord or flexible cable is damaged
To avoid danger, it must be replaced by professionals from the manufacturer, their maintenance department, or similar departments
43、How to choose a roller brush
Please go to the official website to view the description of roller brush types and choose different types of roller brushes for procurement and use according to the usage scenario.
44、How to install the rolling brush
For specific operations, refer to the "how to use scrolling" section in the "user manual" app user guide or visit the official website to view related video tutorials.
45、How to disassemble the rolling brush
Please go to the official website to view the relevant video tutorials
46、How to place the roller brush after disassembly
1. When the roller brush is not in use, pay attention to avoid the bristles being deformed by compression. 2. If the bristles are compressed for a long time, it will cause irreversible deformation of the bristles. 3. When moving the roller brush assembly, the special roller brush handle should be lifted, and it is strictly forbidden to lift the roller brush shaft, otherwise the roller brush is easy to be damaged.
47、How to replace the brush with a rolling brush
Please go to the official website to view the relevant video tutorials
48、How to replace the vacuum filter
1. Take out the dedicated maintenance port visible on the battery and remove the vacuum filter from the fixed seat with both hands.
49、How to download the app
Download it by logging in to connect https://www.kwunphi.com/downloads#apps or by scanning the QR code on the instruction manual.
50、How to register an account
1. Open the app AI-Kwun and click on the registration button on the login interface.
51、How to retrieve a password when forgetting it
1. Open the app AI-Kwun, click on the "forgot password?" text below the login interface to enter the password retrieval interface.
52、How to bind devices?
Open the AI-Kwun app, log in to your account, click on the switch settings interface, click on machine binding and unbinding, scan the device qr code on the bottom of the battery cover, or fill in the machine code and password, click on bind to complete the device binding.
53、How to unbind devices?
Open the AI-Kwun app, log in to your account, click on the switch settings interface, click on machine binding and unbinding, scan the device qr code on the bottom of the battery cover, or fill in the machine code and password, click on bind to complete the device binding.
54、How to assign administrators?
Open the app AI-Kwun, log in to your account, click to switch the settings interface, click to set up the administrator, click the "+" icon in the upper right corner, set a new administrator account and password, and assign a machine to it.
55、How to delete an administrator?
Open the AI-Kwun app, log in to your account, click on the switch settings interface, click on the administrator settings, click on the corresponding administrator's trash can, and then click confirm to delete the administrator again.
56、How to change the language?
Open the app AI-Kwun, log in to your account, click to switch the settings screen, click the language, and click to select the language you want to change.
57、How to provide feedback?
1. Open the app AI-Kwun, log in to your account, click on the switch settings interface, click on help and feedback, select the type of problem, fill in the problem description and contact information, and click submit to complete online feedback.
58、How to set a nickname for a device?
Open the AI-Kwun app, log in to the main account, long press the corresponding device, and customize the nickname notes. (administrator does not have this permission)
59、How to perform ota upgrade?
1. Ensure that the device is in power on standby mode and the network signal is in good condition.
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